Group IT have become aware of an unforeseen technical issue resulting from a security update issued by Microsoft on the 09 January 2018. HAVING TROUBLE FORWARDING EMAILS WITH ATTACHMENTS IN OUTLOOK? This was sent out by the IT team for the company I work for, it may help you. The user is using a windows 10 machine with outlook 2016ĭoes anyone know what could be causing the attachments to be removed? The user is able to save the attachments and then attach them again to the email that is being forwarded and the email will send with the attachments as normal. I have also checked the setting within outlook that states to "Include original message text" when forwarding an email and this is selected. I have remotely accessed their machine to take a look at this and saw that upon pressing the forward button the attachments did actually disappear, as a test I sent an email to the user with an attachment (simple text file) and then forwarded this to another user and this time the attachment remained as part of the email.Īfter looking at the original email and asking some questions I found that the emails where the attachments are disappearing are originally being sent by an iPad user using the built in mail app. I have a user that has complained of attachments disappearing from a received email when forwarding them.
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